Frequently Asked Questions (FAQ)


What’s your return policy?

There is a credit procedure form that must be signed when you open an account with us. Click here to download the form.

Do you ship to all the US?

Yes, we can send your flowers by air or Fedex under your own account or we can deliver them to the truck company of your preference.

Do I get a fresh product?

Of course! Your order will be pack at the farm the same day you place the order and it will be sent to you the next day they arrive from overseas to our coolers. This process takes 3 to 4 days.


Can I order product for the same day?

No, we don't carry inventory and in order to have your product ready for an specific day you need to place the order 4 to 5 days before.

Do  I need to buy a big volume?

No, because we consolidate all the orders of all of our customers we are able to bring any quantity for you, having in mind that there is a minimum amount to fill out the box where they are pack. We us EBX, QBX and HBX.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.